UX - user experience - is often talked about online but it should be considered offline too. I suppose it is, except they call it 'customer experience'. Sometimes when a company or experience I've tasted first hand isn't perhaps as good as it could be, I offer a few...

"Phone & have a chat," I'd written in my notebook after not having a laugh with my mate Dunco for more than a year. "That's where it's at, never mind InstaGoogleFacebookSnap."* Whatever else the internet gives us, you can't beat actually...

Anyone who knows me personally will tell you that I'm not very good with a toolbox. I have got one, it's just that it's not very big. And there's not a lot in it. And they'll tell you that I tried and failed -  twice - to be a driving instructor. I was also, you might...

Starting from the bottom, I dived in head-first with a mission to absorb everything I could about internet marketing: Webinars Podcasts Ebooks Software You name it, I wanted it. In those early days, if it was free and from someone I trusted, I was in. A bit later, I...

I think a light bulb actually appeared above my head at the precise moment when I knew that the internet was where my future lay. I remember when, in 2005, I thought, 'I like writing, the internet's full of words, I can write words for the internet'. My new goal was...

It sometimes feels like there's a ongoing argument in our house that involves Shoelace and/or me banging on to the girls that they really ought to put their phones down at least once a fortnight and look up. It doesn't have to be their iPhones (and anyone who knows me...

You might have noticed that the titles of my past three posts have been song titles. It's an idea I used for Mr Lizard and wanted to use again as I tell the story of how I got to where I am and how I'm putting my next book together, while hopefully spreading a little...

Hurry up and do your thing: you’ll be holding the match with the flame at your fingertips before you know it and you haven’t even lit the candle yet. Watching a programme about Billy Connolly recently increased my sense of urgency. Connolly has Parkinson's Disease and...

Having concluded that consigning The Inted Manifesto was not a waste of time and effort, I'm thinking about the parts of that overly humongous project that are worth salvaging and developing. Possibly the biggest is the driver that got me to the point where I'd...

I've started to tweak this site to reflect the shift of focus that I wrote about here. I still intend to write my next book by this summer but it won't be called The Inted Manifesto. I've got limited time, energy and resources so the big campaign goals will have to...