In my best Frank Spencer voice, I’ve had a bit o’ trouble.
Not too much, you’ll be delighted to hear, but just enough to get under my skin.
You see, I get slightly irate when huge, greedy organisations sap my time and energy as I try to deal with their customer service department.
Like Sky, who talk about customer loyalty but seemingly have no real grasp of it.
And thetrainline.com, who could barely make cancelling a booking and asking for a refund any harder.
And Barclays, whose individuals are pleasant enough but institutionally and collectively are as useful as Frank Spencer (or me) with a toolbox.
Finally, there’s our old friend, the phone spammer that happens to be a computer. “Have I had an accident?” it asks. “Yes,” I tell it, in order to get put through to a human as quickly as possible.
And then I tell them:
I’m going to bill you for my time. Who should I send my invoice to?
They hang up before I can. Every time. And it’s one more list I’m sure I’m removed from.
The point is, the internet now gives us the choice and access to do something about poor customer service: we can leave one company more easily than ever before and find a better option without too much trouble.
And I enjoy a good ‘David-and-Goliath’-style victory over the huge and greedy as much as the next man.
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